Big Change At Welfare 4 Hire

Seeing Improved Performance Through Our New System

At Welfare 4 Hire, excellent customer service is at the core of everything we do. We are delighted to announce we are now utilising the Big Change’s all-in-one job management system.

What we hope to achieve by using Big Change

When we decided to implement Big Change, we were driven by a set of ambitious goals. The primary aim was to provide an unparalleled service to our customers.

Staying ahead of the game

We recognise that to stay competitive and provide top-notch service, we need to leverage advanced technology and innovative solutions. Big Change will streamline our operations and improve our customer service, making it the ideal choice to help us achieve our objectives.

Unparalleled customer service

Our primary aim was to provide an unparalleled service to our customers. With Big Change our team can enjoy live vehicle tracking, which allows us to offer more accurate ETAs to customers. We can always route the closest vehicle, ensuring quicker and more efficient service.

Additionally, we can now supply pre-alerts to keep customers informed of our team’s progress en route to their location, improving communication and customer satisfaction.

Reducing Administrative Burdens

Our new upgrade reduces administrative burdens for both our team and our customers. By implementing electronic Proof of Delivery (e-POD), we can now offer immediate and detailed delivery confirmations, significantly reducing paperwork and manual processes.

This transition means we can consistently improve operations and allow our team to focus more on customer service rather than administrative tasks.

Reduce Cost Through Increased Efficiency

Planning routes effectively allows us to serve more customers in less time and with fewer resources. This improves our bottom line and ensures better control of jobs and drivers. Combining various processes into one system provides better quality data for performance analysis, helping us continuously improve our service.

Transitioning to the New System

We worked closely with development teams from both Big Change and Point of Rental to develop and test data transfer. This collaboration ensured a smooth transition from our previous system to the new one. Big Change also supported the training of our drivers and admin teams, helping them get up to speed with the new system quickly.

Overcoming Obstacles

There were some obstacles to overcome during the transition. Some team members found the new technology difficult to use. To address this, we worked closely with them to improve their skills and build their confidence, ensuring everyone could effectively use the new system.

The Benefits We Are Already Seeing

Since the rollout of Big Change in April, we have observed significant improvements in our operations and customer service. One of the most notable benefits is the live tracking of our vehicles. This feature allows us to monitor the location and progress of our entire team in real time.

As a result, we can provide faster and more accurate Estimated Time of Arrivals (ETAs). We can quickly react to any route-related issues and divert drivers as needed to better assist our customers.

Our improved access to data enables us to analyse our performance more accurately and make informed decisions to continuously improve our customer service. In addition, Epods are instant and easily accessible to send to customers if they need copies.

Experience Our Outstanding Service

When you work with Welfare 4 Hire you will receive outstanding customer service and benefit from all the new features Big Change has provided us.

We are proud to be an industry leader in welfare facility hire. Our commitment to excellence is reflected in our extensive inventory of high-quality welfare units. We understand the diverse needs of our clients, and therefore, we stock a range of units to cater to various requirements, all available at competitive rates.

With strategically located depots in London, Gloucester, the Midlands, the North West and the North East, we can facilitate timely delivery to your location, no matter where you are.

We offer flexible hiring arrangements to suit your needs. Our team is dedicated to providing tailored solutions, ensuring that you receive the right equipment for your site, when you need it.

Get In Touch

Don’t hesitate to get in touch with us with any questions you may have. We would love to hear more about your project or event and discuss how we can provide excellent welfare and toilet facilities. Feel free to get in touch on:

London Depot: 0333 433 0224
Midlands Depot: 0121 272 7766
North West Depot: 0161 507 3700
Gloucester Depot: 01452 689 500
North East Depot: 0191 486 2576

Email us on: hire@welfare4hire.co.uk

Or submit an enquiry through our enquiry bot or form on our homepage.